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General GeTerms and Conditions (GTC) for online coaching, coaching and consulting

§ 1  Application of the General Terms and Conditions

1) The general terms and conditions accepted by both contractual partners regulate the terms and conditions between the coach Sabine Hahn (hereinafter referred to as coach) and the client (hereinafter referred to as coachee) as a service contract within the meaning of §§ 611 ff BGB, insofar as nothing between the contractual parties otherwise agreed in writing.

2) The contract is concluded when the coachee accepts the coach's general offer of advice in professional and private decision-making situations (coaching).
3) The coach is entitled to reject a service contract without giving reasons if the required relationship of trust cannot be expected if it is due
a specialization or for legal reasons cannot or may not coach and advise, or if there are reasons that could bring him into conflicts of conscience. In this case, the coach's fee claim for the services rendered up to the rejection of the consultation remains intact.

§ 2 Content of the service contract

1) The coach renders his services to the coachee in the form of using his knowledge and skills for the purpose of advice. The coach is entitled to use the methods that correspond to the presumed will of the coachee, provided that the coachee does not make a decision about this. 2) A subjectively expected success of the coachee cannot be promised or guaranteed. The subject of the contract is therefore the provision of the agreed coaching or training service, not the achievement of a specific goal of the coachee.

If the coachee refuses the use of such discussions and measures and only wants to be coached/trained according to scientifically recognized methods, he/she must explain this to the coach.

§ 3 Legal framework of the coach

1) Coaching and training are expressly not an exercise in medicine, so the coach is not allowed to diagnose, heal or alleviate any diseases in accordance with HPG § 1 Paragraph 2. The coach is not allowed to take sick leave and he is not allowed to prescribe medication.
2) Coaching and training are not psychotherapy and are not a substitute for psychotherapy. The coachee bears full responsibility for his/her actions throughout the entire coaching or training process, both during and outside of the coaching or training sessions. Participation in coaching or training requires normal mental and physical resilience.

§ 4 Participation of the coachee/trainee

1) The coachee is not obliged to actively participate. In most cases, however, counseling only makes sense if the coachee is actively involved. This applies in particular to the provision of necessary information as a basic requirement for coaching or training as well as for active participation in other methods.

2) The refusal of a recommended or necessary medical examination can also be decisive for the progress of further counseling in the interests of the coachee.
3) The coach is entitled to end the consultation if the trust is no longer given, especially if the coachee denies the coaching or training content.

The coachee also has the right to end the consultation if trust is no longer given. This must be done in good time - at least one week before the next agreed consultation date and in writing.

§ 5 Remuneration of the coaches

1) The coach is entitled to a fee for his services. The fees are agreed individually between the coach and the coachee in the form of an individual offer. Other directories do not apply. 

2) The fees are to be paid according to the individual agreement of the underlying accepted offer. 

3) If agreed appointments are not used, the coachee irrevocably undertakes to pay the cancellation fee of 100% of the appointment fee. The cancellation fee is payable immediately without notice. The above payment obligation does not apply if the coachee cancels 48 hours before the start of the agreed appointment or is prevented from appearing through no fault of their own, e.g. in the event of an accident. In these cases, an alternative date will be agreed. Proof of non-appearance through no fault of one's own may be requested by the coach. 

4) Appointments that have to be canceled by the coach will not be charged to the coachee. In such a case, the coachee has no claims whatsoever against the coach. He also does not owe any reason. 

5) If a coaching or training appointment is arranged outside of the practice location, reasonable travel and, if applicable, accommodation costs will be charged in addition to the fee. 

§ 6 Confidentiality of training/coaching

1) The coach treats the data of the coachee confidentially and only provides information regarding the content of the discussions and exercises, as well as their accompanying circumstances and the personal circumstances of the coachee with the express consent of the coachee. 

2) § 5 paragraph 1 does not apply if the coach is obliged by law to pass on the data, for example in the event of criminal offenses, or is obliged to provide information by official or court order. This also applies to information to legal guardians, but not to information to spouses, relatives, family members, colleagues or superiors. 

3) § 5 paragraph 1 is also not applicable if personal attacks against the coach or his professional practice take place in connection with the advice, training and prevention and he can exonerate himself by using correct data or facts. 

4) The coach keeps a record of his performance. The coachee is entitled to inspect these recordings; he/she can demand that these records be handed over and, in this case, will receive a copy of the information recorded there. § 5 paragraph 2 remains unaffected. 

5) If the coachee requests a detailed protocol of the coaching or training, the coach/trainer will create this for a fee based on the actual time spent from the records. 

 Section 7 Disagreements

Differences of opinion from the coaching or training contract and the general terms and conditions should be settled amicably. For this purpose, it is advisable to submit counter-ideas, differing opinions or complaints in writing to the other contracting party. 

 § 8 Severability Clause

Should individual provisions of the consulting contract or the general terms and conditions be or become invalid or void, the effectiveness of the consulting contract as a whole will not be affected. Rather, the invalid or void provision is to be freely interpreted and replaced by a provision that comes closest to the purpose of the contract or the will of the parties. 

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